Lucky Days Casino Privacy Policy

This Privacy Policy explains how Lucky Days Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to help you understand our privacy practices and the choices available to you.

Lucky Days Casino is committed to handling personal information responsibly and transparently. This policy applies to players in Canada and to visitors who access our website or services. By using the website, you acknowledge that you have read this policy. If you do not agree with its terms, please discontinue use of the website and related services.

Information We Collect

We collect information that is necessary to operate Lucky Days Casino, provide a secure gaming environment, process transactions, and communicate with players. The type of information collected may depend on how you use our services.

• Identity information, such as your name, date of birth, address, and details used to confirm that you meet the minimum age requirement of 18+.
• Contact information, including your email address, telephone number, and other details you provide when requesting assistance.
• Account information, such as login credentials, account preferences, responsible gaming settings, and records of your interactions with the platform.
• Transaction information, including deposits, withdrawals, payment method details, transaction amounts, and related verification information. Payment credentials may be handled by authorised payment providers rather than stored directly by us.
• Gaming activity, including games played, wagers, wins, losses, bonuses, promotional activity, and account balances.
• Technical information, such as your IP address, device type, browser, operating system, language settings, approximate location, referral source, and website activity.
• Information you provide voluntarily through forms, support requests, surveys, promotions, or other communications.

We may also receive information from service providers that help us verify identity, prevent fraud, process payments, analyse website performance, or maintain platform security. We aim to collect only information that is reasonably relevant to these purposes.

How We Use Information

Lucky Days Casino uses personal information for legitimate operational, security, and customer service purposes. Depending on the circumstances, information may be used to:

• Create and administer your player account.
• Confirm your identity, age, and eligibility to use the services.
• Process deposits, withdrawals, bonuses, and other account-related transactions.
• Provide games, features, account functions, and requested support.
• Monitor activity for fraud prevention, account protection, financial crime controls, and platform integrity.
• Understand how visitors use the website and improve its content, navigation, performance, and reliability.
• Send service messages, security alerts, transaction notices, and other communications necessary to manage your account.
• Provide promotional communications where permitted and in accordance with your preferences.
• Investigate complaints, resolve disputes, enforce applicable terms, and protect our legal interests.
• Meet applicable obligations or respond to valid requests from competent authorities.

We do not use personal information for purposes that are materially unrelated to the reasons for which it was collected without taking appropriate steps to provide notice or obtain consent where required.

Cookies and Similar Technologies

Lucky Days Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies can help the website remember settings, maintain secure sessions, support account functions, measure performance, and understand how content is used.

Some cookies are essential for the website to operate properly. Others may support analytics, personalisation, advertising measurement, or fraud prevention. The information collected may include your device details, pages visited, approximate location, session activity, and interactions with website features.

You can often control cookies through your browser settings. Disabling certain cookies may affect account access, game functionality, payment processes, or other website features. Where a consent preference tool is available, you may use it to manage non-essential technologies according to the options presented.

Data Sharing

We may share personal information with carefully selected service providers that perform functions on our behalf. These providers may include payment processors, identity and age verification services, fraud prevention specialists, hosting companies, customer support platforms, analytics providers, information security specialists, and professional advisers.

Service providers are expected to use information only for authorised purposes and to apply appropriate safeguards. We may also disclose information:

• When necessary to comply with a valid legal, regulatory, judicial, or governmental request.
• To investigate suspected fraud, unlawful conduct, security incidents, or violations of our terms.
• To protect the rights, property, safety, and systems of Lucky Days Casino, our players, or others.
• In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
• Where you have provided consent or specifically requested that information be shared.

Lucky Days Casino does not sell personal information in the ordinary course of operating its casino services. We limit disclosures to information that is reasonably necessary for the relevant purpose.

Data Security

We use administrative, technical, and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, misuse, and loss. These measures may include access controls, authentication procedures, monitoring, encryption or other protective technologies, staff safeguards, and secure service-provider arrangements.

No online system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and connection, and notifying us promptly if you believe your account or personal information has been compromised. We will assess suspected incidents and take appropriate steps based on the nature and circumstances of the event.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, support dispute resolution, enforce agreements, detect misuse, and meet applicable obligations. Retention periods may differ depending on the type of information, the purpose for which it was collected, and whether an account remains active.

When information is no longer required, we may delete it, anonymise it, or securely isolate it from routine use. Some information may remain in restricted backups or records for a further period where necessary for security, legal, accounting, or technical reasons.

Your Rights

Depending on applicable law and the circumstances of your request, you may have rights relating to your personal information. These may include the ability to:

• Request access to personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of information where retention is no longer necessary or otherwise permitted.
• Object to or request limits on certain processing activities.
• Withdraw consent where processing relies on consent, subject to applicable restrictions.
• Request information about how your personal information is collected, used, and disclosed.
• Choose not to receive promotional communications by using the available unsubscribe option or changing your account preferences.

These rights are not absolute and may be affected by legal, security, fraud prevention, contractual, or operational requirements. We may need to verify your identity before responding to a request. If a request cannot be fully accepted, we will provide an explanation where appropriate.

Third-Party Services

The website may contain links, integrations, payment options, advertising features, or other tools operated by third parties. Those providers may collect information under their own privacy policies and terms. Lucky Days Casino does not control the privacy practices of independent third parties and recommends reviewing their notices before submitting personal information through an external service.

Third-party services may also use cookies or other technologies to authenticate users, process payments, detect suspicious activity, deliver support, or assess performance. Their access should be limited to the information required for the service they provide, but their handling of information remains subject to their own contractual and legal responsibilities.

International Transfers

Some service providers or technical infrastructure used by Lucky Days Casino may be located outside Canada. As a result, personal information may be transferred to, stored in, or accessed from another country. Privacy protections in those locations may differ from those available in Canada.

Where information is handled internationally, we take reasonable steps to use reputable providers, apply appropriate contractual or operational safeguards, and protect information in accordance with this policy and applicable requirements. By using the services, you understand that international processing may occur when necessary to operate the website and provide related functions.

Policy Updates

We may update this Privacy Policy when our services, technologies, business arrangements, or privacy practices change. The revised version will be posted on the relevant website page with an updated effective date where appropriate.

Changes will apply from the time they are posted unless a different effective date is stated. We encourage you to review this policy periodically. Continued use of Lucky Days Casino after an update indicates that you have reviewed the revised information, subject to any rights available under applicable law.

Contact Information

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance regarding the handling of your personal information, you can contact Lucky Days Casino at [email protected].

When contacting us, please describe your request clearly and provide enough information for us to identify the relevant account or issue. Do not include unnecessary payment details, passwords, or other sensitive information in your message. We may request additional information to verify your identity before providing account-specific assistance.

Last updated: 9 September 2026